Polityka prywatności

INFORMATION ON PERSONAL DATA PROTECTION

WHO WE ARE

Trapani Tourism Service, Trapani, Via Ammiraglio Staiti 97, operates with the maximum confidentiality and attention to the security of personal data of all customers.

Sole director, Mr. Antonino Pipitone is the Data Controller of the personal data collected through this website.

WHICH PERSONAL INFORMATION RELATED TO YOU MAY BE COLLECTED

The following categories of personal data related to you may be collected:

  • Contact details - information on the name, place and date of birth, tax code, address, telephone number, mobile phone number, e-mail address.
  • Information on your business or professional activity.
  • Interests - information that you provide to us regarding your areas of interest, including products or services you are interested in.
  • Other personal data - information that you provide to us regarding your date of birth, education or professional status.
  • Use of the website - information regarding the way in which the website is being used, open or paste our communications, including the information gathered through cookies (you can find our full policy about Cookies which regulates the details).

HOW DO WE COLLECT YOUR PERSONAL DATA

The Company collects and processes your personal data in the following circumstances:

  • If you register on the website to use its features;
  • If you require our services and products;
  • If you buy our services and products;
  • If you reply to one of our marketing campaigns, as for example, if you fill a reply form/card, or if you type your details on our website;
  • If other partner companies/firms will legitimately share your personal data with us.

If you provide personal details on behalf of someone else, you must ensure beforehand, that the interested parties have read this Privacy Policy.

Please help us to keep your personal details up-to-date by informing us of any changes.

FOR WHAT PURPOSES MAY YOUR PERSONAL DATA BE USED

  • The establishment and execution of contractual relationships and consequent obligations, including communications regarding the services and products.
    The Company may process your contact details to pursue the possible setting up and execution of contractual relationships, to provide the requested products, the delivery of the requested services and to respond to notifications and complaints.
    The Company may also use your contact details, and your email address, in particular, to provide you with information regarding the service.
    Legal bases for processing: the fulfilment of contractual obligations.
    The provision of data is mandatory to enable the contractual relationship; in the absence of the data, we will be unable to proceed.
  • Operational management and strictly-related purposes, for access to the website, particularly secure areas.
    The Company collects your Contact details and Usage Data of the website to allow you to access your Personal Area in order to: (i) download from your Personal Area any documents relating to services and products you have purchased; (ii) enable any other requests made via the website.
    Legal bases for processing: the fulfilment of contractual obligations.
    The provision of data is mandatory to enable us to respond to your requests; in the absence of the data, we will be unable to proceed.
  • Marketing, in order to meet your needs or to inform you of promotions, also based on your preferences
  • The Company may process your Contact details for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, push notifications etc.) and via traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent.
    The Company may also process your Contact details, your Interests and Other personal data, in order to send you advertising communication, based on a specific customer profile designed on your personal preferences and interests, if you give us a specific consent.
    Legal bases for processing: the consent
    The failure to give consent in no way affects the contractual relationship.
    The consent may be revoked at any time.
  • Execution on behalf of third parties, of marketing activities on products and services of companies of third parties
    The Company may process your contact data for third parties, for marketing activities on products and services of Group companies and also third parties belonging mainly to related areas/industries, realized through automated methods of contact (e-mail, text messages and other mass messaging tools, push notifications etc.) and traditional methods of contact (for example, phone call with operator) or for market research and statistical surveys, if you give us your consent.
    Legal bases for processing: the consent
    The failure to give consent in no way affects the contractual relationship.
    The consent may be revoked at any time
  • Compliance with legally-binding requests by the legal authorities to discharge obligations of law, regulations or provisions.
    The Company collects your personal data to comply with legal obligations or to defend its own rights in court.
    Legal bases for the processing: legal obligations with which the Company must comply.

HOW WE KEEP YOUR PERSONAL DATA SAFE

The Company uses a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your personal data.

All your personal data are stored on our protected servers (or on secure paper copies) or on those of our suppliers or commercial partners and may be accessed and used based on our standards and our security policies (or equivalent standards for our suppliers or commercial partners).

Where we have provided you with (or you have chosen) a password to allow you to access our website, applications or services, you are responsible for keeping this password safe and for complying with any other security procedure we inform you of.

FOR HOW LONG DO WE STORE YOUR INFORMATION

We will keep your personal data only for the length of time necessary to achieve the purposes for which they were collected or for any other related and lawful purpose. Therefore, if your personal data is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal data collected for the purpose whose retention period has expired.

We do limit access to your personal data to only those who need to use them for the appropriate purposes.

When your personal details are no longer necessary, or when there is no longer any legal pre-condition for keeping them, they will be irreversibly anonymised (and in such a way may be stored) or securely destroyed.

The retention periods relating to the different purposes described above are indicated to follow:

  • Compliance with contractual obligations: data processed to comply with any contractual obligation may be kept for the duration of the contract and in any case no longer than the subsequent 10 years, in order to verify any outstanding issues including accounting documents (e.g. invoices).
  • Operational management and strictly-related purposes for access to the website: data processed for these purposes may be kept for the duration of the contract and in any case no longer than the subsequent 30 days
  • Customer Satisfaction surveys: data processed for these purposes may be kept for 30 days from the date on which you provided your consent for this purpose (except where you decline to receive further communications).
  • For marketing purposes, including profiled marketing: data processed for marketing purposes may be kept for 30 days from the date on which you provided your consent for this purpose (except where you decline to receive further communications); for profiled marketing purposes, data will be kept for 30 days.
  • In the event of claim/disputes: should it be necessary for us to defend ourselves or take action or bring claims against you or third parties, we may keep the personal data we deem reasonably necessary for such purposes, for the length of time it takes to pursue the claim.

WHO WE CAN SHARE YOUR PERSONAL DATA WITH

Your personal data may be accessed by duly-authorised employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing services.

CONTACTS

The contact details for the Company, in its capacity as Data Controller, may be requested at the following e-mail address: info@trapanitourismservice.com

YOUR PERSONAL DATA PROTECTION RIGHTS AND YOUR RIGHT TO FILE COMPLAINTS BEFORE THE SUPERVISORY AUTHORITIES

On certain conditions, you are entitled to request to the Company the following:

  • access to your personal data,
  • a copy of the personal data you have provided to us (‘portability’)
  • the adjustment of data in our possession,
  • the deletion of any data for which the legal precondition for processing no longer exists,
  • to deny processing where required by applicable law
  • to revoke your consent, in cases where the processing is based on consent;
  • to limit the way in which we process your personal data.

The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within 7 working days.

For any complaints or reports on how we process your data, we will make every effort to respond to your concerns. However, if you wish, you can forward your complaints or reports to the authority responsible for data protection, using the relevant contact details: Authority responsible for data protection - Piazza di Monte Citorio n. 121 - 00186 ROMA - Fax: (+39) 06.69677.3785 - Telephone: (+39) 06.696771 - E-mail: garante@gpdp.it - Certificate E-mail: protocollo@pec.gpdp.it .

GOOGLE ANALYTICS

This website employs Google Analytics for monitoring accesses. The information gathered on Google Analytics is exclusively used in an aggregated form and do not track users in any way except for generic geolocalisation. Some of the information, yet collected exclusively in an aggregated form, may be made available to Google Analytics in order to conduct comparative analysis and improve the website services. To provide the website visitors with a wider choice about how data is collected from Google Analytics, please access Google Analytics Opt-out browser add-on. The add-on communicates with JavaScript of Google Analytics (ga.js) to inform that the information about website views must not be sent Google Analytics.

Google Analytics is active on this website, it uses first-party cookies to keep a record of visitors' interactions. These cookies are used to store information, such as time/hour the current visit occurred if the visitor has had access to the site before, and what is the site referred containing. Browsers do not share the collected information from cookies among other different domains.